FAQs

Exchange/Returns

1. What is the return policy?
Our return policy allows you to return unused, unwashed, and undamaged items within 30 days of receipt. Please refer to our Return Policy section for more details.

2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support at contact@barebebe.com.au. We'll guide you through the process and provide further instructions.

3. What if I received a defective or incorrect item?
If you received a defective or incorrect item, please contact our customer support within 30 days of receipt. We'll arrange for a replacement or exchange.

4. How long does it take for returns to be processed?
Once we receive your returned items, we aim to process your return within 5 to 10 business days. You'll receive an email notification once the return is processed.

5. Do I need to pay for return shipping?
Return shipping costs are typically the responsibility of the customer, unless the item is defective or incorrect. Please review our Return Policy for detailed information.

6. Can I exchange an item for a different size/color?
Certainly! We understand that sizing or color preferences might change. Exchanges for different sizes or colors are possible within the return window, as long as the item remains in its original, unused condition with the tag still intact. When contacting our customer support, please include your exchange preferences, and we'll be glad to assist you in making the exchange process seamless.

7. Do you offer international shipping?
Currently, we do not offer international shipping services. Our shipping is limited in Australia.

8. What payment methods do you accept?
We accept secure online payments through various payment gateways, including [Credit Card , Debit Card , Apple Pay , Paypal and Afterpay]. Your payment information is encrypted for security.

9. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment on the shipping carrier's website.

10. Are your products really organic?
Yes, all our baby clothing products are made from certified organic materials, ensuring the highest quality and eco-friendliness. We prioritize the well-being of your little one and the environment.

11. What is the sizing guide for your products?
We provide a detailed sizing guide on each product page to help you choose the right size for your baby. If you're unsure, feel free to reach out to our customer support for assistance.

12. How can I contact your customer support?
You can reach our customer support team at contact@barebebe.com.au. We're here to help with any questions or concerns you may have.